FREQUENTLY ASKED QUESTIONS

We offer a 12-month warranty on all Lunalea pieces from the date of delivery. This covers manufacturing defects such as fading, breakage or faulty clasps, as long as the item has been used under normal conditions.

Please note: our warranty does not cover damage caused by accidents, misuse, pressure, or normal wear and tear.

If you believe your piece qualifies for a warranty claim, email support@lunaleajewellery.com with your order number and a clear photo of the issue.

For questions, order issues, or anything else, feel free to email us at info@lunaleajewellery.com.

We usually reply within 24 business hours.

You can enter your discount code or gift voucher at checkout in the “Discount code or gift card” field before completing your order.

Please note: only one discount code can be used per order.

Shipping is €4.95 worldwide. Orders over €75 ship for free.

Orders are shipped within 1–2 business days. Depending on your location, delivery may take around 2–7 business days.

You’ll receive a tracking link once your order is on its way.

If your order hasn’t been shipped yet, we’ll do our best to help.

Please email support@lunaleajewellery.com as soon as possible with your order number and request.

Please check your spam or promotions folder first.

If it’s not there, contact support@lunaleajewellery.com with your full name and we’ll check it right away.

Yes — as soon as your order ships, you’ll receive a tracking link by email so you can follow your package every step of the way.

Start by checking your tracking link for the latest updates. Sometimes delays can occur due to customs or local carriers.

If your order hasn’t arrived within 7 business days, email support@lunaleajewellery.com and we’ll make sure it gets sorted.

You can return your order within 14 days of delivery. Items must be returned in new, unworn condition and in their original, undamaged packaging.

Email support@lunaleajewellery.com with your order number and reason for return and we’ll send you the return instructions.

You can return your order within 14 days of delivery.

Return shipping costs are at your own expense, unless the return is due to an error on our side.

We currently don’t offer direct exchanges. If you’d like a different item, please return your original item and place a new order for the piece you want.

We aim to process returns within 14 business days after receiving the item. In rare cases, this may take up to 30 business days depending on volume or inspection.

Once approved, the refunded amount may take up to 3 business days to appear in your bank account depending on your payment provider.

We’re so sorry. If your item arrived damaged or faulty, please email info@lunaleajewellery.com within 5 days of receiving your order.

Include your order number and clear photos of the issue and we’ll make it right as quickly as possible.

All Lunalea pieces are made from high-quality stainless steel and finished with a durable layer of 18K gold plating.

They’re waterproof, tarnish-free and hypoallergenic — made to be worn every day.

To keep your jewellery looking its best, gently wipe it with a soft, dry cloth after wearing.

Store your pieces in a dry place and try to avoid direct contact with perfumes, lotions and harsh chemicals.

Some pieces come in specific sizes, while others are adjustable for a one-size-fits-all fit.

You’ll find the exact measurements listed on each product page so you can choose the piece that fits you best.