We offer a 12-month warranty on all Lunalea pieces from the date of delivery. This covers any manufacturing defects — such as fading, breakage, or faulty clasps — as long as the item has been used under normal conditions.

Please note: our warranty does not cover damage caused by accidents, misuse, or regular wear and tear (e.g. scratches, bent pieces due to pressure).

If you believe your piece qualifies for a warranty claim, email us at support@lunaleajewellery.com with your order number and a clear photo of the issue. We'll take care of it.

We’re here for you! For any questions, order issues, or just to say hi — feel free to email us at info@lunaleajewellery.com. We typically reply within 24 hours on business days.

Prefer using a contact form? You can also reach us via the contact page on our website.

You can enter your discount code or gift voucher at checkout — just type it into the “Discount code or gift card” field before completing your order.

Please note: only one discount code can be used per order.

Having trouble? Reach out at support@lunaleajewellery.com — we’re happy to help.

Shipping is €4.95 worldwide. Orders over €75 ship for free.

Orders are shipped within 1–2 business days. Depending on your location, delivery may take around 2–7 business days. You’ll receive a tracking link once your order is on its way.

If your order hasn’t been shipped yet, we’ll do our best to help.

Email us at support@lunaleajewellery.com as soon as possible with your order number and request.

Please check your spam or promotions folder first. If it’s not there, reach out to us at support@lunaleajewellery.com with your full name — we’ll check it for you right away.

Yes — as soon as your order ships, you’ll receive a tracking link by email so you can follow your package every step of the way.

Start by checking your tracking link for the latest updates. Sometimes delays occur due to customs or local carriers.

If your order hasn’t arrived within 7 business days, please email us at support@lunaleajewellery.com — we’ll make sure it gets sorted.

You can return your order within 14 days of delivery. All items must be returned in new, unworn condition and in their original, undamaged packaging.

Email us at support@lunaleajewellery.com with your order number and reason for return — we’ll send you the return instructions.

You can return your order within 14 days of delivery.

Return shipping costs are at your own expense, unless the return is due to an error on our side.

We currently don’t offer direct exchanges. If you’d like a different size, color, or product, please return your original item and place a new order for the one you want.

Returns can be initiated by emailing us at support@lunaleajewellery.com.

We aim to process all returns within 14 business days after receiving the item. In rare cases, this may take up to 30 business days, depending on volume or inspection.

Once your refund has been approved, you’ll receive a confirmation email. It can take up to 3 business days for the amount to appear in your bank account, depending on your payment provider.

We’re so sorry! If your item arrived damaged or faulty, please email us at info@lunaleajewellery.com within 5 days of receiving your order.

Include your order number and clear photos of the issue — we’ll make it right as quickly as possible.

All Lunalea pieces are made from high-quality stainless steel, finished with a durable layer of 18K gold plating.

They’re waterproof, tarnish-free, and hypoallergenic — made to be worn every day.

To keep your jewellery looking its best, gently wipe it with a soft, dry cloth after wearing. Store your pieces in a dry place, away from direct sunlight, and try to avoid contact with perfumes, lotions, and harsh chemicals. While all Lunalea pieces are waterproof and tarnish-free, a little care goes a long way in preserving their shine.

We offer different types of jewellery: some pieces come in specific sizes, while others are adjustable for a one-size-fits-all fit. You’ll find the exact measurements listed on each product page, so you can choose the piece that fits you best.