Shipping policy

ORDER & SHIPPING

WHAT ARE THE DELIVERY COSTS?

Shipping is €4.95 worldwide.
Orders over €75 ship for free.

WHEN CAN I EXPECT MY ORDER?

Orders are usually processed and shipped within 1–2 business days, excluding weekends and holidays.

Delivery times depend on your location and may vary due to customs, local carriers, or unforeseen circumstances. Once your order ships, you’ll receive a tracking link by email.

ESTIMATED DELIVERY TIMES

Estimated delivery times after dispatch:

United States: 4–8 business days
United Kingdom: 3–7 business days
Canada: 6–10 business days
Australia: 4–9 business days
New Zealand: 6–12 business days
Netherlands: 5–9 business days
Belgium: 8–12 business days
France: 5–9 business days
Germany: 4–8 business days
Italy: 5–9 business days
Spain: 4–9 business days
Rest of Europe: 4–10 business days
Rest of the World: 6–12 business days

Delivery times are estimates and not guaranteed.

HOW CAN I CHANGE OR CANCEL MY ORDER?

If your order has not yet been shipped, we’ll do our best to help.

Please email us at support @lunaleajewellery.com as soon as possible with your order number and request. Once an order has been shipped, changes or cancellations are no longer possible.

I HAVEN’T RECEIVED AN ORDER CONFIRMATION — WHAT SHOULD I DO?

Please check your spam or promotions folder first.
If you still can’t find it, contact us at support@lunaleajewellery.com with your full name — we’ll check it for you right away.

CAN I TRACK MY ORDER?

Yes. As soon as your order ships, you’ll receive a tracking link by email, allowing you to follow your package every step of the way.

I HAVEN’T RECEIVED MY ORDER — WHAT SHOULD I DO?

Start by checking your tracking link for the latest updates. Delays may occur due to customs or local carriers.

If your order hasn’t arrived within 7 business days after dispatch, please contact us at info@lunaleajewellery.com, and we’ll make sure it gets sorted.