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You can request a return within 14 days of delivery. All eligible items must be returned unworn, in new condition, and in their original, undamaged packaging.
To initiate a return, please email us at info@lunaleajewellery.com with your order number and reason for return. We’ll provide you with the return instructions.
You have 14 days from the date of delivery to request a return.
Return shipping costs are at your own expense, unless the return is due to an error on our side (such as a faulty or incorrect item). Our return address is located in the Netherlands.
Orders are processed quickly after purchase.
If your order has already been processed or shipped, it can no longer be cancelled.
In that case, you may wait for delivery and request a return according to our return policy.
For hygiene and safety reasons, the following items cannot be returned or refunded once delivered:
This is in accordance with applicable consumer protection regulations for hygiene-sensitive products.
We currently do not offer direct exchanges.
If you would like a different size, color, or product, please return your original item (if eligible) and place a new order for the item you want.
Returns can be initiated by emailing info@lunaleajewellery.com.
We aim to process all returns within 14 business days after receiving the item.
In rare cases, this may take up to 30 business days, depending on volume or inspection.
Once your refund has been approved, you’ll receive a confirmation email.
Please allow up to 3 business days for the amount to appear in your account, depending on your payment provider.
To be eligible for a return:
Please note:
We’re so sorry! If your item arrived damaged or faulty, please contact us at info@lunaleajewellery.com within 5 days of receiving your order.
Include your order number and clear photos of the issue — we’ll make it right as quickly as possible.
Email: info@lunaleajewellery.com
